Terms of Service

Who we are: Orgo Sites, run by Reddrop Group Pty Ltd, ABN 70 626 690 622 (“Orgo”, “we”). You are the business signing up.

1. What you get

A website individually designed for your business, hosted by us, plus edits through the client portal. The plan decides the size:

• Starter: up to 5 pages, $79 a month, plus a $497 activation fee
• Local SEO: up to 5 pages, $299 a month, plus a $497 activation fee. Everything in Starter, plus monthly local SEO: Google Business posts, review requests, directory listings and a monthly ranking report.
• Growth SEO: no page limit, $499 a month, plus a $997 activation fee. Everything in Local SEO, plus a new local page written each month.
• Activation fee: charged once, for your plan. Covers design and build, setting up your domain and going live.

Simple edits go through the portal chat. Bigger changes (new sections, new features) we'll quote first.

2. The demo, and “you don't pay if you don't like the demo”

We may build a demo of your site before you've signed up. It's free, it's marked “Preview only”, it's paused after 14 days (you can switch it back on from the demo page), and it's deleted after 45 days if you haven't claimed it. If you don't like the demo, you pay nothing. Payment is only taken when you choose to claim the site and check out. If you want changes first, ask and we'll adjust.

3. Prices and payment

• Prices are in Australian dollars. We aren't registered for GST, so no GST is charged and our invoices aren't tax invoices. If that changes we'll give you 30 days' notice before any tax is added.
• The activation fee is charged at checkout. The monthly plan is billed in advance each month by Stripe on the card you provide.
• If a payment fails we'll tell you and retry. If it stays unpaid after 14 days we may suspend your site until it's paid. We won't delete it without notice.
• Price changes: 30 days' written notice, and you may cancel before they apply.
• Changing plan: you can move up or down from the Billing page, and we show you the cost before you confirm. Moving up starts straight away: we charge the difference for the rest of the month you've paid for, plus the difference in activation fee if the new plan's is higher. Moving down takes effect from your next bill, at the new price, with no refund for the current month.
• Domains: a domain you buy through the portal costs $39 a year, charged when you buy it. We register it with our registrar partner for one year in the name of the business or person who paid, point it at your site, and contact you before it's due to renew.

4. No lock-in, cancelling, refunds

• No minimum term. Cancel any time from the portal or by emailing hello@orgo.site. Cancelling stops the next month's charge, and your site stays live until the end of the month you've paid for.
• 30-day full refund. If you're not 100% satisfied for any reason within 30 days of your first payment, tell us through the portal or by email and we'll refund everything you've paid us, activation fee and monthly fees, in full. You don't need to give a reason. We'll refund to the card you paid with within 7 days. Your plan then ends, your site comes down, and we don't provide a copy or export of the site, since the build has been paid back.
• After the 30 days: the activation fee covers work already done and isn't refunded, and we don't refund part months.
• Your consumer law rights. Our services come with guarantees that can't be excluded under the Australian Consumer Law, including that they're supplied with due care and skill and are fit for the purpose you told us about. If we fail a guarantee you may be entitled to a fix, a refund or compensation, whenever it happens. The 30-day refund is extra to those rights, not instead of them.

5. If you leave: your site is yours to take

When you cancel (other than with a 30-day refund), ask and we'll give you a static export of your site (HTML, CSS, images) so you can host it anywhere. We'll supply it within 7 days and keep your live site up until the end of your paid month. Your domain, if registered through us, can be transferred to you. We don't keep your site online after cancellation unless you remain a customer.

The export contains your site as built. It doesn't include the portal, chat editing or our hosting setup.

6. Your content and our work

• You keep ownership of the text, photos, logos and other material you give us, and you promise you have the right to use it. You give us permission to host and display it for your site.
• You own the finished site we build for you once the activation fee is paid. We keep our general tools, templates and design methods, and may reuse them for other clients.
• We may show your site in our portfolio unless you tell us not to.

7. Using the service

Don't use it for anything unlawful, misleading or harmful, or to infringe someone else's rights. We can suspend a site that breaks this.

We use AI tools to help with content and edits. We check the work, but you're responsible for approving what goes live on your site.

8. Availability

We aim to keep your site running but can't promise it's never interrupted. We rely on third-party services (e.g. hosting and payments). We'll fix problems as quickly as we reasonably can.

9. Liability

Nothing here limits rights you have under the Australian Consumer Law that can't be excluded. Subject to that, our liability is limited, at our option, to re-supplying the service or refunding what you paid us in the 3 months before the problem. We aren't liable for lost profits or indirect loss.

10. Privacy

We handle personal information as set out in our Privacy Policy.

11. Changes and law

We may update these terms with 30 days' notice. Victorian law applies and the courts of Victoria have jurisdiction.

12. Contact

Reddrop Group Pty Ltd, ABN 70 626 690 622, hello@orgo.site.